Free worldwide shipping on orders over €100◆Crafted without compromise◆A diamond is forever◆Free worldwide shipping on orders over €100◆Crafted without compromise◆A diamond is forever◆

Information

FAQ

Orders

Shipping

FAQ

Orders

Shipping

Returns & Refunds

Products & Sizing

Payments

Winter 2026

Customer Support

FAQ

Orders

How can I place an order?

Can I change or cancel my order?

I entered the wrong shipping address. What should I do?

Where can I find my order number?

Shipping

Where do you ship?

How much does shipping cost?

How long does shipping take?

Will I receive tracking information?

Do I have to pay customs or import fees?

Returns & Refunds

What is your return policy?

How do I start a return?

When will I receive my refund?

Can I exchange an item for another size?

Products & Sizing

How do Diamond/S pieces fit?

What fabrics do you use?

Will sold-out pieces be restocked?

How should I care for my Diamond/S pieces?

Payments

Which payment methods do you accept?

Is my payment secure?

Winter 2026

How can I be notified when Winter 2026 launches?

Do I need to create an account to join the Winter 2026 list?

What will I receive after joining the Winter 2026 list?

Customer Support

How can I contact Diamond/S?

When will I receive a response?

What should I include when contacting support about an order?