Refund policy

Returns & Refunds — Diamond/S

At Diamond/S, we are committed to delivering premium quality and exceptional craftsmanship. If you're not completely satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

Be unworn, unused and unwashed.
Be returned in its original condition.
Have all original tags attached.
Be returned in its original packaging.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Worn, washed or damaged items.
Items with missing or removed tags.
Items without original packaging.
Final sale or clearance items.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping

Customers are responsible for the cost of return shipping.

If you receive a defective, damaged or incorrect item, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.