Shipping policy
Shipping Policy — Diamond/S
Last updated: June 2026
Thank you for shopping with Diamond/S.
We are committed to delivering every order with the same level of quality and care that goes into creating our products.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times:
The Netherlands: 1–3 business days
Belgium: 2–5 business days
Germany: 2–5 business days
Rest of Europe: 3–7 business days
International: 5–10 business days
Please note that these delivery times are estimates and may vary depending on your location and the shipping carrier.
Shipping Costs
Shipping costs are calculated during checkout based on your delivery address.
Where applicable, free shipping promotions will be clearly displayed on our website.
Customs & Import Duties
International orders shipped outside the European Union may be subject to customs duties, taxes or import fees.
These charges are the responsibility of the customer and are determined by the destination country's customs authority.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number so you can monitor the progress of your shipment.
Delayed Deliveries
While we aim to deliver all orders within the estimated delivery times, delays may occasionally occur due to:
-
High order volumes
-
Public holidays
-
Customs clearance
-
Weather conditions
-
Courier delays
-
Other circumstances beyond our control
Diamond/S is not responsible for shipping delays caused by third-party carriers.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
Diamond/S cannot be held responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, please contact us as soon as possible after placing your order.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
We will work with the shipping carrier to investigate the issue and find a suitable solution.
Contact Us
If you have any questions regarding shipping, please contact us.
Diamond/S
Website: https://diamondsofficial.store
Email: support@diamondsofficial.store
Thank you for choosing Diamond/S.
A Diamond is forever.